Can I call to get my account information?
How do I create an account online?
How do I get reimbursed?
How do I receive Text Alerts?
How do I use the Mobile App?
How do I use the Participant Portal?
When will I get reimbursed?
Can I order an additional Benefits Card for a dependent?
How do I dispute a charge made with the Benefits Card?
How do I pay bills with my Benefits Card?
My old administrator never asked for substantiation, why do I have to send it in now?
My provider does not accept credit cards - what are my options?
My provider is out-of-network, why did my card work at an ineligible provider?
What do the Transaction Statuses mean?
What if my Benefits Card is lost or stolen?
What if there is not enough money to cover my next transaction?
When will I receive my Benefits Card?
Where can I use my Benefits Card with an FSA?
Where can I use my Beneifts Card with an HRA?
How do I submit a claim for reimbursement?
How do I submit a claim using the Mobile App?
How do I submit a claim using the Participant Portal?
Where can I find a claim form?
Is there a comprehensive list of FSA-elgible items?
What is a Flexible Spending Account?
Why do I need a Letter of Medical Necessity for certain OTCs?
How do I submit my substantiation?
How do I submit substantiation using the Mobile App?
How do I submit substantiation using the Participant Portal?
I tried using my card at the pharmacy for an OTC, why didn't it work?
What do I need to send to you to approve my charge?
What happens if all or part of my transaction is not approved?
What happens if I do not send anything in?
What is the EasyClaims System?
What is the point of a Benefits Card if I always have to send in documentation?
Why am I receiving a notice after using my Benefits Card?
Why can't you get the required EOBs for me?
Why does it say "Pending" next to my transaction? Was my provider paid?
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